Yes, you can request a 4G or 5G esim pack. Not sure how esims work? Take a look through the other FAQs on this page for more information. Unlike a plastic sim, esims can’t be moved from one device to another, so you’ll need to request a sim swap from your old esim to your new one. Whenever you upgrade or replace your phone, you’ll need a new esim pack. To move your existing mobile number across to an esim, you’ll need the Sim Serial Number (SSN) of your esim profile, which you’ll also find in your esim pack. We’ll send you an esim voucher with a QR code, which you’ll need to scan using your phone’s camera. You can request an esim pack using My O2 Business, or by calling your customer service helpdesk. If you’re an Enterprise customer, you can use an esim if you have a compatible phone. We’re working on this and it won’t be long before we can offer esims to all our customers with compatible phones.Ĭan I get an O2 esim as an Enterprise customer? We’re not currently offering esim to our Pay As You Go customers. Two personal mobile numbers that are on separate accounts.
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